Refund policy
We want you to have a hassle-free shopping experience at MASAKI. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
You may return a product if:
✔ It is unused, undamaged, and in its original packaging.
✔ The return request is made within7 days of receiving the product.
✔ The product is defective, damaged upon arrival, or incorrect.
Non-Returnable Items:
- Used or damaged products due to customer mishandling.
- Clearance or final sale items.
- Personalized or custom-made products.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact us at masaki.com.my@gmail.com OR+60 115853 7295 with your order details and reason for return.
- We will provide return instructions, including the return shipping address.
- Pack the item securely and send it back within 7 Days
Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refund Process
- Once we receive and inspect your return, we will notify you via email.
- If approved, refunds will be processed within7-10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges for defective or incorrect items. Contact us within 7 Days, and we’ll arrange a replacement.
5. Order Cancellations
Orders can be canceled before shipping. Once an order is processed, cancellations are not guaranteed.
6. Contact Us for Returns
📩 Email: masaki.com.my@gmail.com
📞 Phone: +60 115853 7295
We appreciate your trust in MASAKI and strive to ensure your satisfaction with every purchase!